YouTube Customer Services
YouTube Customer Services
If you’re having trouble with your YouTube TV account, there are a few ways to get help quickly. You can chat, email, or speak with a customer service representative.
In this article, I will explain how to contact YouTube customer support from a web browser or the YouTube TV mobile app.
How to Contact YouTube TV Customer Support and Get Help Fast!
First, sign in to YouTube TV from a computer and click the question mark icon in the top right corner. From the mobile app, tap your profile icon and then select Help.
Now, from any device, you should see the Contact Us option.
When you select Contact Us, YouTube TV requires you to follow a few steps before you can communicate with a live person.
Here’s what you should do:
• Describe the problem you are having with YouTube TV
• Follow the prompts and click Next
• Review the suggested help documents and continue
• Select a way to contact customer service
There are three main ways to get help from YouTube TV. You can request a call back, chat live with a support specialist, or email the team and wait for a response.
YouTube TV does not have a customer service phone number you can call. To talk to a human on the phone, your only option is to request a call back.
Unless there is a long wait time, I would recommend the call back or live chat options.
If there is an unusually long wait time, there is a good chance that a widespread issue is affecting YouTube TV. Visit the Down detector website to see if YouTube TV is having problems.
Additionally, you can learn about known issues in this YouTube TV thread on Reedit.
If your issue is not urgent, you may want to use the Send Feedback tool instead of contacting support. From any device, select your profile icon and then Send Feedback.
This is an easy way to report issues with things like video playback, recordings, audio, and buffering.
If YouTube TV is missing your favorite network, you can use this separate form to let the service know you want to add it.
This form is also the way to share comments about channels that have been removed.
YouTube TV Family Manager can make billing and plan changes right from your account dashboard. From a web browser, select your profile icon and then Settings.
On the Membership screen, select Manage next to your plan to pause or cancel it.
The Billing screen allows you to view past and future charges. This is also the place where you can update your payment information, such as a credit or debit card.
You should know that YouTube TV does not usually prorate your final bill.
With the service, you pay for one month at a time. If you decide to cancel outside of the free trial period, you will be able to continue using the service until the end of the billing period.
If you would like a refund due to service or billing issues, please contact a customer service representative.